Refund and Returns Policy

We know you will love our products, but if for some reason you need to return an item for a refund, we are here to help.

www.petbotanica.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you need to return your order:

• You must notify us within 30 days of purchase with a valid reason for return. 
• If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. 
• Full priced items only. Items on sale or discounted promotions are unable to be refunded.
• Return shipping to be paid for by the customer.
• Refunds will be processed promptly and payment made by the same method that you made payment. 
• All refunds are made at the discretion of Pet Botanica – www.petbotanica.com.au.