FREE SHIPPING IN AUSTRALIA FOR ORDERS OVER $129

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📢WE'RE ON A BREAK! ORDERS WILL BE DESPATCHED FROM NOV 25⭐

Refund and Returns Policy

We know you will love our products, but if for some reason you need to return an item for a refund, we are here to help.

www.petbotanica.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you need to return your order:

  • You must notify us within 30 days of purchase with a valid reason for return. 
  • If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. 
  • Full priced items only. Items on sale or discounted promotions are unable to be refunded.
  • Return shipping to be paid for by the customer.
  • Refunds will be processed promptly and payment made by the same method that you made payment. 
  • All refunds are made at the discretion of Pet Botanica – www.petbotanica.com.au.
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