Shipping

DELIVERY OF GOODS

• All orders will be shipped within 1-2 business days from the order date.
• Once your order has been shipped, you will receive an email with tracking information.
• Pet Botanica is not responsible for lost or stolen packages that are confirmed delivered by the courier.
• Please note: Once your order has been shipped, we are unable to change the delivery address.

Physical goods may be delivered by Australia Post and/or other reputable courier companies. 

Deliveries are processed promptly upon receipt of full payment. 

Delivery may take between 2 and 14 days, depending on the delivery option and your location. 

Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Pet Botanica.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.